Q & A

1.Q:How to reset the headphones?

A:If any isssues,please full charge your headphone(please use INCLUDED charging cable),then Reset the headphone by inserting the INCLUDED audio cable into audio socket then removing it.sometimes you need to reset few times.


2.Q: Why can't the headphones pair with my mobile phone?

A: Please check whether your headphones are in pairing mode or reconnection mode, check if the Bluetooth search function of your Bluetooth device is turned on,then go to the Bluetooth menu of your Bluetooth device,delete/forget the headphones,delete the bluetooth paired name and reconnect them.


3.Q: Why can't the headphones turn on?

A: Please double check the battery status of your headphones.


4.Q: How to shut down the headphones?

A: Please note that ANC and Bluetooth are indicated by the same indicator light, with a green light for ANC and a blue light for Bluetooth.Long press pause/play button to shut down the Bluetooth(Red&Blue light will be off.).then press the ANC button to shut down the ANC(Green light will be off.).


5.Q:Why low sound?

A:Because perhaps effected by devices/mobile. Please increase mobile/devices' and headphone' volume to try again.


6.Q: Can I replace the battery in the headphones?

A:No.These headphones use a built-in non-detachable Li-Polymer battery which can't be replaced.


7.Q:How to activate Siri voice control?

A:Press both the Volume Up and Volume Down buttons simultaneously to activate the voice dialing function(compatible with iPhone Siri and selected Android voice dialing software).


8.Q:If I can connect headphones via PS4?

A:You could plug the included aux cable into the controller, but you won't have a microphone.While the PS4 has Bluetooth, Sony has limited it to proprietary accessories. Other accessories require a proprietary dongle.


9.Q:Can I connect headphones via Xbox?Echo Dot?

A.No,Xbox,Echo Dot bluetooth speak and headphones are all bluetooth receiver,they can connect with bluetooth sender only,


10.Q: Can I use the headphones while driving?

    A: For your safety, we strongly recommend you do not use headphones while driving so as to avoid distraction.


    11.Q:Why do the headphones sometimes disconnect from the Bluetooth device within 10 meters?

    A:Please check if there is any metal material within a relatively close range that may be interfering with the Bluetooth connection. This may happen because Bluetooth is a radio technology which is sensitive to objects between the headphones and the connected devices.


    12.Q: Why can't I hear any sound from my computer or mobile phone?

    A: Please check if the output channel of your computer supports the A2DP profile. Also check the volume settings on your headphones and computer/mobile phone.


    13.Q: Why am I unable to use the headphones to control the volume of a track playing on an APP on my mobile phone?

    A:Due to the configurations of different application software, the headphones may not be completely compatible with some APPs.


    14.Q: What do I do if Bluetooth crashes?(Cannot close or open)

      A: Please reset the Bluetooth function of the headphones by inserting an audio cable into the audio port and removing it.


      15.Q: Why does Bluetooth turn off when I connect an audio cable?

        A: This is one of our special features. When the user inserts an audio cable into the audio port,all Bluetooth feature buttons stop working and Bluetooth turns off. Don't worry, Bluetooth will be available again when the audio cable is moved.


        16.Q: Why the sound is poor when make calls via AUX?

        A:If the headset is connected to the device via AUX, the headset does not support the microphone function and only the audio transmission;


        17.Q:Which kind of driver need to download if I want to use microphone on PC?

        A:It doesn't need driver. Microphones work only when in bluetooth mode.Microphone starts work automatically after starting bluetooth. which is unavailable in wired mode,as well as other bluetooth features.If you have problems,you can try to restart your PC and reset your PC's bluetooth,and reset your headphones by inserting the included audio cable and removing it.


        18.Q:Battery is not enough as advertising?

        A:Ref. the working time, it depends on multi reasons. Include power rate, user environments, volume level and electric functions, etc. Please try to charge with included cable and we don't suggest charge on PC


        19.Q:How to storage headphones if i don't use it often?

        A:Please noted full charged headphones can be left for several months until they are completely discharged.In order to keep the battery life better,please do not keep it charging for a long time when it's fully charged, or keep totally out of battery for a long time


        20.Q:Why does the sound quality is poor when connected on PC?

        A:Some have mentioned poor audio quality on Windows PCs. Note that there are "Headset" and "Headphone" modes you can toggle by changing your output device. Selecting Headphone mode will drastically improve the quality. Headset mode is designed for highly compressed VOIP calls, etc. That's not the fault of the product, that's just the limitation of that protocol. If you're in headphone mode, the audio is fantastic.


        21.Q:Why can't pair to second bluetooth device?

        A:Make sure the headphones are connected to one device successfully and music is not playing before connecting them to another.


        22.Q:Can I use two bluetooth device at the same time?

        A:Srhythm anc headphone can connect with multi bluetooth device,but you can use one device simultaneously.for example,when you connect with your PC to watch TV and cellphone.one call coming,you can choose answer the call or watch the TV,you can't do it simultaneous,thanks


        23.Q:Why no difference with ANC "on"VS"off"?

        A:In order to make sure headphone features with good performance(sound quality, bluetooth and noise cancelling), it need full charge and hold enough battery power rate.In this case, I would like to determine whether you have used the headphones correctly:

        1.Please check whether you switch the Active Noise Cancellation button to ON(indicator light is green).ANC is controlled seperately

          2.Cancels mostly "low frequency" noise from aircraft, subways, cars and crowds

          3.Please use ANC headphone in noise place. It is helpless in quiet place.

          4.Please make sure that the headphones do not suppress wind noise and human voices.


          24.Q:I can't connect to TV via bluetooth adaptor,why?

          A:1.Make sure the adaptor with Transmitter/TX/Launch mode,some adaptor only have Receiver/RX mode.Transmitter adaptor include AUX port and audio cable

          2.Pairing steps(please use audio cable together.don't use adaptor alone)

          Plug adaptor into USB port to supply power,Insert the 3.5mm audio cable into audio port on the adaptor.Insert the other end of audio cable into the audio output of your TV


          25.Q:How long is the warranty?

          A:Standard warranty: 3 months.

          you can prolong warranty to 18 months by registering member.

          Lifetime 5 star support for Srhythm products.

          7 x 24 hours customer service: service@srhythm.com

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